Privacy Policy

Last updated: 1 January 2026

1. Data controller

The data controller responsible for the processing of personal data described in this policy is:

ISF Institut Deutsch-Schweizer Finanzdienstleistungen GmbH
Eysseneckstraße 31
60322 Frankfurt
Deutschland
Phone: +49 69 120189000
Email: support@isf-institut.org

2. Data we collect

We collect personal data in the following situations:

• Contact form submissions. First name, last name, email address, optional phone number, selected topic, and the content of your message.
• Direct correspondence. Any personal data you include when you email or call us.
• Automatically collected data. Standard technical information such as browser type, device type, approximate location, and pages visited, gathered via cookies and similar technologies where you have consented, as described in our Cookie Policy.

We do not require you to create an account, and we do not process payment information, because ISF Institut does not offer paid services through this website.

3. Purposes and legal basis

We process personal data to respond to enquiries submitted through our contact form or by email, to maintain and improve the functioning and security of this website, and to understand aggregated usage patterns where you have consented to analytics cookies. Where applicable under the EU General Data Protection Regulation (GDPR), our legal bases are your consent (Art. 6(1)(a) GDPR), the necessity of processing to respond to your enquiry (Art. 6(1)(b) GDPR), and our legitimate interest in operating and securing this website (Art. 6(1)(f) GDPR).

4. Cookies

This website uses essential cookies required for basic functionality and, subject to your consent, optional cookies for analytics and preference purposes. Full details are set out in our dedicated Cookie Policy, including how to withdraw consent at any time.

5. Sharing of data

We do not sell personal data. We may share limited data with service providers who host this website or support our email systems, acting strictly on our instructions and bound by appropriate data processing agreements. We may also disclose data where required by German or Swiss law, or in response to a valid request from a competent authority.

6. International transfers

Because ISF Institut operates across Germany and Switzerland, personal data may be processed in either country. Switzerland is recognised by the European Commission as providing an adequate level of data protection. Where data is transferred to any other country, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

7. Retention

Contact form submissions and related correspondence are retained only for as long as necessary to address your enquiry and for a reasonable period thereafter to maintain accurate records, unless a longer retention period is required by law.

8. Your rights

Subject to applicable law, you have the right to request access to, correction of, deletion of, or restriction on the processing of your personal data, the right to data portability, and the right to object to processing based on legitimate interest. You also have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal, and the right to lodge a complaint with a supervisory authority, such as the data protection authority of the German federal state of Hesse.

9. Security

We apply reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children

This website is intended for adults seeking general financial information. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised.

12. Contact

For any question about this Privacy Policy or to exercise your rights, please contact us at support@isf-institut.org or by post at the address above.